Welcome to Zoul! We are dedicated to providing you with a seamless shopping experience. Please review our shipping and delivery policy below:

 Domestic Shipping (India)

1. **Processing Time:** - Orders are processed within 10 business days (excluding Sundays and public holidays) after receiving your order confirmation email. - You will receive a notification once your order has shipped.

2. **Shipping Rates & Estimates:** - Standard Shipping (5-7 business days): ₹100 or FREE for orders over ₹10000 - Express Shipping (2-3 business days): ₹250.

3. **Shipping Providers:** - We partner with reliable carriers such as DTDC, Speed and Safe, and India Post to ensure timely delivery of your orders.

 

 International Shipping

 

1. **Processing Time:** - Orders are processed within  7 Business days (excluding Sundays and public holidays) after receiving your order confirmation email. - You will receive a notification once your order has shipped.

 

2. **Shipping Rates & Estimates:** - International shipping rates vary depending on the destination and will be calculated at checkout. - Delivery times typically range from 7-21 business days, depending on the destination.

3. **Customs, Duties, and Taxes:** - Zoul is not responsible for any customs and taxes applied to your order. - All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

 Order Tracking -

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided.

 

 Shipping Restrictions -

We currently do not ship to P.O. Boxes or military addresses. - Certain products may have additional shipping restrictions based on local regulations.

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 Delays -

Shipping times are estimates and are not guaranteed. Delays can occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing times.

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 Lost or Damaged Packages -

Zoul is not liable for lost or damaged packages. If your package is lost or damaged in transit, please contact the carrier directly with your tracking number for assistance. - If you have any issues with your delivery, please contact our customer service team at thesoulkochi@gmail.com and we will do our best to assist you. ###

 

 

Contact Us - If you have any questions about our shipping and delivery policy, please contact us at thesoulkochi@gmail.comor call us at +91-7012734366 Thank you for shopping with Zoul!