Return and Refund Policy At The Zoul.we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully: 

 1. Returns: - You may return unworn, unwashed, and undamaged items within [number] days of receiving your order for a full refund or exchange. - To initiate a return, please contact our customer service team at thesoulkochi@gmail.com or to 7012734366 to request a return authorization (RA) number. - Include the RA number on the return packaging and ship the item(s) back to us using a trackable shipping method. - Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. Upon approval, we will process your refund or exchange promptly. 

2. Refunds: - Refunds will be issued to the original payment method used for the purchase. - Shipping charges are non-refundable unless the return is due to an error on our part or a defective item. - Please allow [number] business days for the refund to reflect on your account after we receive and process your return.  

3. Exchanges: - If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. - Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item. 4. Non-Returnable Items: - Certain items are non-returnable, including but not limited to: - Items marked as final sale. Custom-made or personalized items. 

 5. Condition of Returned Items: - Returned items must be in their original condition with tags attached and in the original packaging (if applicable). - We reserve the right to refuse returns that do not meet these criteria.  
6. Damaged or Defective Items: - If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. - We will provide instructions on how to return the item and arrange for a replacement or refund, including any return shipping costs. 7. International Returns: - Customers outside India are responsible for return shipping costs and any applicable duties or taxes on returned items. 

 8. Changes to This Policy: - We reserve the right to update or modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website. If you have any questions or concerns about our return and refund policy, please contact us at thesoulkochi@gmail.com .Thank you for shopping at The Zoul.in

​